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1. Delivery & Returns

1.1 We offer Free deliveries all across Kuwait

1.2 Deliveries will be made within 48 hours

1.3 Orders placed from Thursday to Saturday will be planned from Sunday onwards

1.4 If you receive a wrong product, or a product received by you is damaged or defective, or if you simply wish to return your product for any reason, please contact our Customer Service via email or hotline

1.5 Products unused and in satisfactory condition may be returned within 14 days of purchase

1.6 Additionally, please retain all documentation and packaging to return your order

1.7 Products that have been personalized will not be accepted

1.8 Returns that are damaged or soiled may not be accepted and may be returned to you

1.9 The original delivery charges and any other charges, if any, incurred at the time of purchase are non-refundable

2. Refunds & Exchange

2.1 Any amount refunded will be in the original mode of payment made during the time of purchase

2.2 Refunds of merchandise returned to can take up to ten to fourteen (10 -14) business days after receipt and a refund confirmation email will be sent to confirm the details.

2.3 The Conran Shop, Kuwait reserves the right to refuse the return of any Items that do not meet the above return requirements. Please refer Point 21 of our terms

2.4 Exchange of products has been made easy for you at You can exchange your product within 14 days of purchase by visiting our stores, by calling us or emailing us at to schedule pick up from your home for large items. For more information

2.5 Please carry your original invoice and other documentations while returning an item to the store. The store will cancel the previous order or items from your order if eligible and prepare a new order for the item you will select

2.6 Upon successful exchange, you will have to pay the price difference in an item you buy will be higher in value and in case of an item bought is lesser value than initial purchase, the amount will be refunded to you in your original mode of payment


16 Sloane Square, Chelsea
United Kingdom

020 7589 7401