Contact Us

We are here to help - if you have any questions about products, delivery and returns, access checks, or just wish to have a chat, our dedicated teams will be happy to assist. Please see who is best to assist with your enquiry below.

For Customer Service, we kindly ask that you submit a request through our Help Centre so that we can provide you with a prompt and optimal response. The team operates Monday to Friday from 10.00 to 17.00 GMT.

Customer Service

Seeking customer service? Kindly submit your request through our Help Centre for prompt responses. Our team operates Monday to Friday from 10:00 to 17:00 GMT. If you're in the UK, call 0344 848 4000. If you're calling from abroad, dial +44 116 269 8994. For email inquiries, reach us at

Products and Stores

For assistance with our products or to place an order through Telesales, please call us at 020 7827 4496. Visit our Store pages to plan your visit to the store closest to you. If you have any inquiries related to trade, feel free to reach out to us via email at We're here to help you navigate our offerings and provide a seamless shopping experience.